EDUCATION
St. John University - Queens, NY
Bachelor of Science (BS), Computer Science (Aug 2017 - June 2021)
PROFESSIONAL EXPERIENCE
NYU Langone Health - IT Support (Contract)
September 2024 - November 2024
- Troubleshooted issues with Microsoft Outlook, Windows 10, macOS, Microsoft Office 365 applications, and various enterprise applications such as F5 Big IP VPN, and Citrix Workspace.
- Mentored and trained new IT staff.
- Setup and configured iPhones and Mac devices using Microsoft Intune MDM and Airwatch MDM.
Church Pension Group - IT Desktop Support (Contract)
April 2024 - July 2024
- Managed a large-scale computer infrastructure, overseeing maintenance and upgrades of 800+ computers running Windows 10 and macOS.
- Troubleshooted issues with Microsoft Outlook, Windows 10, macOS, Microsoft Office 365, and various enterprise applications such as Zoom, Ivanti Pulse VPN, and Citrix Workspace.
- Utilized Active Directory to onboard users with security groups and Entra ID to assign app permissions.
- Managed and resolved IT support requests and incidents through ServiceNow's ticketing system.
- Utilized Microsoft Autopilot and Microsoft Intune to streamline device deployment and enrollment.
- Resolved issues and provided support for Canon and HP Printers.
NY Presbyterian Hospital - IT Support Specialist (Contract)
August 2023 - December 2023
- Managed a large-scale computer infrastructure, overseeing maintenance and upgrades of 300+ computers running Windows 10 and macOS.
- Provided technical troubleshooting and tech support for end users.
- Created, updated, resolved IT support requests and incidents with ServiceNow.
- Mentored and trained new IT staff.
- Setup and configured Lenovo laptops and iPhones ensuring optimal performance and user satisfaction.